Our warranty: Lifetime
GoToob cap hinge fatigue testing: We test the hinges on our caps through thousands of cycles. It's just one example of our obsession with product quality and customer satisfaction.
At humangear, we obsess over our products and constantly strive to make them amazing. And we stand behind them once they leave our doors. We are proud to offer a lifetime warranty on everything we make.
Wouldn't it be great if every company did this? We think it would probably lead to a lot less cheap junk in the world and a lot more smiling people.
The specifics of our warranty are below.
humangear, inc. stands behind its products. Our products are warranted to the original owner against defects in materials and workmanship, for the lifetime of the product. We guarantee that all goods of humangear, inc. will function as represented, and we will, if the facts are reported to us, repair or replace a naturally damaged product without charge and free of transportation to the purchaser.
To initiate the warranty process, the consumer must write to us explaining the nature of the warranty issue:
a) via email to: email@example.com, or
b) via postal mail to: humangear Warranty Department, 745A Clementina Street, San Francisco, CA 94103
humangear, inc. may request that you return the product at issue, and if so, all shipping must be prepaid, which you may choose to insure. humangear, inc. cannot be liable for lost in-bound packages. California State law requires that products accepted for evaluation be clean and clear of all liquids or substances. If humangear, inc., in its discretion, determines from the written correspondence and/or from the actual returned product that the product failed to conform to the warranty, then it will either repair or replace the product at humangear, inc.'s option. If a warranted product is no longer sold by humangear, inc., we may replace it with the closest, similar product of equal or lesser value.
This warranty does not cover damage caused by accident, improper care, improper use, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
The lifetime warranty sets forth specific legal rights. The consumer may have other rights as a result of variations in state or federal law. This warranty supersedes all prior warranty statements for humangear, inc. products. Inquiries concerning this warranty should be directed via email to firstname.lastname@example.org.