Our Warranty: Lifetime

At humangear, we obsess over our products and constantly strive to make them amazing. And we stand behind them once they leave our doors. We are proud to offer a lifetime warranty on everything we make. If there's something wrong with one of your products, we will do everything we can to make it right.

Note: If you're looking for a replacement cap for your GoToob because it's lost or needs replacing for a non-warranty issue ("my dog ate it"), then please head over to the GoToob cap replacement page and you can order some replacements there. However, if you have a warranty issue, then please read on...

GoToob cap hinge fatigue testing: We test the hinges on our caps through thousands of cycles. It's just one example of our obsession with product quality and customer satisfaction.


GoToob cap hinge fatigue testing: We test the hinges on our caps through thousands of cycles. It's just one example of our obsession with product quality and customer satisfaction.

Here's the process of submitting a warranty request.

Step 1:
We need the following information:
    - your full name
    - your shipping address
    - an explanation of the issue
    - a photo of the issue
- if you need a replacement cap for a GoToob, please let us know if it’s the original GoToob or the GoToob+ (note: you have the GoToob+ if the collar around the bottle has the LoopLock feature)
(Please include all information, except the photo, within the body of your email and not as an attachment).


Step 2:
Email all of this information to service@humangear.com or mail it to humangear Warranty Department, 636 Shrader St, San Francisco, CA 94117.


Step 3:
Sit back and relax knowing that a real human will be getting back to you shortly. When you hear back from us, we may need some additional information or to see your product first-hand (if that's the case, we'll send you a prepaid shipping label). There's also a good chance you'll receive a message saying your replacement part is already on its way.

 
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Refund Policy

humangear, inc. only offers refunds on products purchased directly through our webstore at www.humangear.com. If you are not satisfied with your purchase from our webstore, you can return goods for a full refund if the following conditions are met: the products have not been used and are still in original packaging, if you cover the cost of the return shipping, and if you purchased the products in the last 30 days. If your return meets these conditions, please email service@humangear.com to initiate the refund process (please include your order number). If these conditions are not met, we will not be able to give you a refund.

Keep in mind, various retailers have different return policies. If you purchased humangear products from an online retailer or brick-and-mortar store and are looking for a refund, we recommend that you contact them directly for more information on their return policies.

Additional Details on Lifetime Warranty Policy


For all the lawyers out there, here's the official wording of our Lifetime Warranty in suitably fine print:


LIFETIME WARRANTY HUMANGEAR, INC.

humangear, inc. stands behind its products. Our products are warranted to the original owner against defects in materials and workmanship, for the lifetime of the product. We guarantee that all goods of humangear, inc. will function as represented, and we will, if the facts are reported to us, repair or replace a naturally damaged product without charge and free of transportation to the purchaser.

humangear, inc. may request that you return the product at issue, and if so, we will provide a prepaid shipping mailer. humangear, inc. cannot be liable for lost in-bound packages. California State law requires that products accepted for evaluation be clean and clear of all liquids or substances. If humangear, inc., in its discretion, determines from the written correspondence and/or from the actual returned product that the product failed to conform to the warranty, then it will either repair or replace the product at humangear, inc.'s option. If a warranted product is no longer sold by humangear, inc., we may replace it with the closest, similar product of equal or lesser value.

This warranty does not cover damage caused by accident, improper care, improper use, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

The lifetime warranty sets forth specific legal rights. The consumer may have other rights as a result of variations in state or federal law. This warranty supersedes all prior warranty statements for humangear, inc. products. Inquiries concerning this warranty should be directed via email to service@humangear.com.

If you've read this far, we thank you for reading all of our warranty fine print. That's all there is. We're sorry, we know it was fun reading, but it had to end sometime.