Our Warranty: Lifetime

At humangear, we obsess over our products and constantly strive to make them amazing. And we stand behind them once they leave our doors. We are proud to offer a lifetime warranty on everything we make. If there's something wrong with one of your products, we will do everything we can to make it right.

Note: If you're looking for a replacement cap for your GoToob because it's lost or needs replacing for a non-warranty issue ("my dog ate it"), then please head over to the GoToob cap replacement page and you can order some replacements there. However, if you have a warranty issue, then please fill out the Warranty Request Form below. If your warranty request does not fit within this form, please email your full name, shipping address, explanation of the issue, and a photo of your issue to service@humangear.com.

Warranty Request Form

Name

First Name

Last Name

Mailing Address

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Email

Product

Message

Please tell us a little more about your warranty issue.

Due to recent safety concerns, all humangear employees will be working from home for the following weeks. Please note that warranty shipments will be delayed.

Don't worry! We're still honoring our warranty and will ship your replacement as soon as possible once the lockdown order has been lifted in our city. We thank you for your patience & understanding and hope you all are staying well! Go humans go.

*GoToob cap hinge fatigue testing: We test the hinges on our caps through thousands of cycles. It's just one example of our obsession with product quality and customer satisfaction.*

AfterLife Program

While our products are made of extremely durable materials, we also recognize that even ridiculously good products can die. Many of our products are recyclable and we encourage our customers to recycle where they can. We have also begun what we call the “AfterLife” program. With AfterLife, we invite our customers to send worn out items back to us and we commit to collecting those and forwarding them onto specialty recyclers or repurposing businesses that can use the old materials for new products. It’s a small planet and we think there is no “away” to throw to. Thinking in circles instead of lines is part of changing that mindset.

If you would like to participate, please email service@humangear.com for more information.

If you are outside the U.S. and interested in participating, please email us at service@humangear.com and we will find an AfterLife Program partner near you.

Refund Policy

humangear, inc. only offers refunds on products purchased directly through our webstore at www.humangear.com. If you are not satisfied with your purchase from our webstore, you can return goods for a full refund if the following conditions are met: the products have not been used and are still in original packaging, if you cover the cost of the return shipping, and if you purchased the products in the last 30 days. If your return meets these conditions, please email service@humangear.com to initiate the refund process (please include your order number). If these conditions are not met, we will not be able to give you a refund.

Keep in mind, various retailers have different return policies. If you purchased humangear products from an online retailer or brick-and-mortar store and are looking for a refund, we recommend that you contact them directly for more information on their return policies.

Additional Details on Lifetime Warranty Policy

For all the lawyers out there, here's the official wording of our Lifetime Warranty in suitably fine print:

LIFETIME WARRANTY HUMANGEAR, INC.

humangear, inc. stands behind its products. Our products are warranted to the original owner against defects in materials and workmanship, for the lifetime of the product. We guarantee that all goods of humangear, inc. will function as represented, and we will, if the facts are reported to us, repair or replace a naturally damaged product without charge and free of transportation to the purchaser.

humangear, inc. may request that you return the product at issue, and if so, we will provide a prepaid shipping mailer. humangear, inc. cannot be liable for lost in-bound packages. California State law requires that products accepted for evaluation be clean and clear of all liquids or substances. If humangear, inc., in its discretion, determines from the written correspondence and/or from the actual returned product that the product failed to conform to the warranty, then it will either repair or replace the product at humangear, inc.'s option. If a warranted product is no longer sold by humangear, inc., we may replace it with the closest, similar product of equal or lesser value.

This warranty does not cover damage caused by accident, improper care, improper use, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

The lifetime warranty sets forth specific legal rights. The consumer may have other rights as a result of variations in state or federal law. This warranty supersedes all prior warranty statements for humangear, inc. products. Inquiries concerning this warranty should be directed via email to service@humangear.com.

If you've read this far, we thank you for reading all of our warranty fine print. That's all there is. We're sorry, we know it was fun reading, but it had to end sometime.